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Update to Alwyndor’s response to Coronavirus (COVID-19) - 21 March 2020

Last updated: 21 March 2020

As you are aware, Alwyndor is currently taking measures to ensure that the health and safety of all of our customers remains our priority. Our protocols continue to be proactive and are reviewed daily in response to changing local and national recommendations. 
 
Our priorities are
  • protecting our residents, customers and workforce by minimising the spread of the virus through our community as much as possible.
  • ensuring we are fully prepared if any member of our community tests positive to the virus, so we can contain the virus, care for those infected and action the appropriate isolation requirements.
Further to recommendations from the Federal Government on Friday 20 March the following measures are being implemented until further notice: 
 
Visitors to Alwyndor

Restrictions

No visitors will be allowed access to Alwyndor unless essential in which case we will contact family of next of kin as appropriate.

Hairdresser

The hairdresser will continue to operate with additional cleaning and infection control measures however appointments will be for residents only.

Café

The Café will still be operating at this time for staff and residents only.
 
Home Support

All Home Support Services will remain in place.

If you have opted to have your services put on hold, we will stay in contact with you to ensure your wellbeing. Please contact Alwyndor any time if you have any additional needs or concerns and if supplies are running low, please reach out to us. 
 
Therapy Services

Therapy Services are now being limited to essential service needs only, that is we are available to offer continued services to those of you who need to access our regular therapy. Please let us know your needs on the number below.

For both Residents and Customers, we’re here to support you as part of our community so if you are feeling unwell please let us know.

Should you have any concerns or questions please do not hesitate to contact us on the Alwyndor main number 8177 3200 or email us at Customercare@alwyndor.org.au.
 
We strongly recommend all community members follow government guidelines and be very mindful of social distancing and following infection control protocols.

Take care all, and we will be in touch with any further Alwyndor updates as they occur.

Yours sincerely

Beth Davidson-Park
General Manager

 

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