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Update to Alwyndor’s response to Coronavirus (COVID-19) - 29 April 2020

Last updated: 29 April 2020

Dear Alwyndor community

As we have noted in previous communications we are very aware of the impact that visitor restrictions have had on our residents and their families and friends. As you will all be aware we have continued to review our approach on a daily basis with our actions focused on the safety and wellbeing of your loved ones, and indeed all of our customers.

Our priorities remain:

  • protecting our residents, customers and workforce by minimising the spread of the virus through our community as much as possible
  • ensuring we are fully prepared if any member of our community tests positive to the virus, so we can contain the virus, care for those infected and action the appropriate isolation requirements.

Consistent with our most recent communication on Friday 24 April this email details our further easing of visitor restrictions.

Enabling visits within Alwyndor

As of this morning there have been no new cases of the virus in South Australia for six days, taking this into consideration in addition to the various levels of advice and information, both state and national, which have been issued since 18 March we will be relaxing our visitation restrictions from Monday 4 May to enable visits with ongoing measures to ensure safety and wellbeing for all.

These arrangements will be as follows:

  • visits will be a maximum of 30 minutes and will be held in three common areas throughout Alwyndor: the Café area, the Hub (Main Entrance, off Dunrobin Road) and the Day Therapy Centre (entrance off Dorsch Street).
  • no one under 16 years of age will be allowed access
  • one visit per day per resident with a maximum of two people per visit
  • all visitors must sign in and out of Alwyndor and bring evidence of their 2020 influenza vaccination (please see below).
  • have their temperature taken and respond to questions regarding personal health ie flu like symptoms, runny nose etc, as well as checking for any interaction with anyone who has COVID-19, any recent interstate travel etc.

Alwyndor reserves the right to refuse visits to anyone who does not meet these criteria.

We will be enabling these visits every day from Monday 4 May until Friday 15 May when we will again advise of our position (unless of course any events occur in regard to COVID-19 and Alwyndor’s safety and wellbeing).

Please call Customer Care on 8177 3200 to book a time.

Visiting residents who are currently unwell or have mobility issues: these will be negotiated on a case by case basis and we will work with you so please feel free to contact Customer Care to book a time.

Flu Vaccinations

As set down by the Federal Government, any person entering an aged care service ie staff, visitors, health practitioners, volunteers, cleaners, tradespeople, gardeners, contractors and maintenance staff are required to have their flu vaccinations by 1 May 2020. The most recent South Australian Emergency Management Legislation (#3: 10 April 2020) also requires provision of appropriate evidence of this prior to entering an aged care service. Please provide your receipt or evidence that you have had your flu vac to the reception staff and should you require an Alwyndor ‘Proof of Vax’ card please just let the staff know. You will need these cards for continuous entry to Alwyndor from 1 May 2020.

As always, the best interests of your families and loved ones is at the core of our business and the foremost of our provision of care and we are thankful for the support we have received from our Alwyndor Community in providing this care to your loved ones.

Thank you again for the supportive messages many of you have sent to us over the past few weeks, as we said last Friday this has been a difficult time and while no decision making is perfect the statistics show that Australia’s aged care sector has done a much better job at keeping our older loved ones safe than many aged care services around the world.

Yours sincerely,

Beth Davidson-Park
General Manager



Ingrid Tribe

Healthcare workers may not be able to visit Monday to Friday. Is it possible to expand visiting times to include Saturdays.

Customer Care

Hi Ingrid, Our visiting hours are throughout the weekend as well, so if you would like to contact Customer Care on 8177 3200, we would be more than happy to assist. Thank you, Customer Care

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