Alwyndor COVID-19 Update - 27 June 2022

COVID update and visitor information

Respite

If you are continuing to live independently with the support of a family member or informal carer, Alwyndor's respite care program can give you both a short break and an opportunity to re-charge your batteries.
couple walking in tide

Respite care offers the chance to take some time out, meet new people and try new activities in a safe and supportive environment.

Alwyndor offers two types of respite care – residential respite and day respite.

Residential respite care

Residential respite care is like taking a short holiday. You’ll have your own hotel-like room in our residential care complex in Hove. You’ll receive around-the-clock care from our dedicated personal carers and clinical support from our nurses and therapists. All your meals will be provided, your laundry will be taken care of, and you’ll be able to participate in the wide range of daily activities that take place at Alwyndor.

Residential respite care is usually offered in two-week blocks which is just the right amount of time for a decent break. Over a year, you can access up to 63 days of respite under current government funding guidelines. For more information visit the My Aged Care website.

Accessing residential respite care

As a high-care respite provider, Alwyndor is unable to take bookings in advance, however we do welcome waiting list applications if you are able to consider a respite care opportunity within 24 hours of notification.

To be placed on our waiting list you must complete an application form and provide a current ACAT approval for high-care respite. For more information about the ACAT approval process you can visit the My Aged Care website or contact Alwyndor’s friendly customer service team on 8177 3200.

Cost of residential respite care

The cost of residential respite is equivalent to the Basic Daily Care fees set by the federal government which is $52.71 per day as at September 2020.

This fee covers your accommodation, meals and care. You will need to pay for your own medication and any incidentals.

Day respite is $130 per day + $10 for lunch ($130 is claimable under home care package funding).

Day respite

Alwyndor recently introduced a day respite program, designed to give you and your carer a change of scenery and the opportunity to meet new people and try new activities.

Each Tuesday, Wednesday, Thursday, and Friday

What are the costs of accommodation?

For detailed information you or your family or friends can call the My Aged Care contact centre on 1800 200 422 or visit www.myagedcare.gov.au

All residents pay a daily fee. Any additional charges are calculated on the personal assets. Please find our accommodation pricing calculator here

Current rates of fees, charges and thresholds are listed on the Schedule of Resident Fees and Charges which is available on the Department of Health's website at aged-care-funding

Residents are responsible for the cost of their pharmacy needs as well as items such as newspaper delivery, hairdresser, dry cleaning, wifi, labelling of clothing etc.

Can I take a tour of the facility?

Alwyndor invites tours of our property. To make an appointment for a tour please contact our Customer Care Team on 8177 3200. Please note that due to current COVID-19 restrictions these visits are currently restricted to two people at a time.

Is Alwyndor accredited?

Yes. All Aged Care organisations must be accredited under the Australia Quality Aged Care Commission standards. This means there are regular audits of all of our services as well as unannounced spot visits from time to time to monitor our ongoing compliance. The audits include conversations with clients and their families. You can view Alwyndor’s most recent site audit reports on the Quality Agency website www.aacqa.gov.au/publications/reports

Consumer Experience Reports

A Consumer Experience Report for all residential aged care services was introduced in June 2017. These reports are published following audits of aged care homes and can be found together with the audit reports on the Quality Agency website. For more information go to the Australian Aged Care Quality Agency website www.aacqa.gov.au

What is an ACAT Assessment?

We need an assessment of the services you require before we can offer any funded services to you. This assessment is undertaken by the Aged Care Assessment Team (ACAT). The assessment will also determine the funding you are eligible for. For more information on how to get an ACAT Assessment please contact our Customer Care Team on 8177 3200 or call the My Aged Care contact centre on 1800 200 422 or visit www.myagedcare.gov.au

What activities are available for me?

We have a diverse range of lifestyle activities which residents can choose to participate in as well as our gym and therapy classes. Everyone is encouraged to join in social activities. For more information see our Lifestyle Programs at Alwyndor or contact our Customer Care Team on 8177 3200.

What if I have a compliment, complaint or suggestion?

We invite feedback from all members of the Alwyndor community and their family and friends. We have a feedback form which you can use to easily submit your compliment, complaint or suggestion or we are always available for conversations.

If you would like to provide us with feedback, complete our feedback form or contact our Customer Care Team on 8177 3200.

Get involved. Help make a difference.